Syncing products: filling your store from the source catalog
Learn how to stock your destination store from the source store's catalog: syncing single products, bulk syncing, how currency conversion and plan limits work, and what Un-Sync really does.
Once you are connected to a source store, syncing products is how you stock your store. This guide covers everything about it, in plain language.
What syncing a product means
In SyncTec, adding a product to your store is called syncing it. When you sync a product, SyncTec creates it in your own Shopify store as a real product, with its images, options, variants, description, and SEO, and then keeps its stock (and, if you choose, its details) matched to the source store.
Syncing one product
1. Open the Products page. You will see the source store's catalog.
2. Use the Sync Status tabs (All, Synced, Not Synced) and the search and filters to find the product you want.
3. Click Sync on that product.
Within a few moments the product appears in your Shopify store, ready to sell. Its stock now tracks the source store's automatically.
Syncing lots of products at once
To stock your store quickly, tick several products and use the bulk bar at the bottom. Click Sync Selected and SyncTec queues them and syncs them in the background, so you do not have to wait on the page. You can act on up to 50 products at a time in a single bulk action; if you select more, the app will ask you to reduce the selection.
Prices and currency
Prices come from the source store. If your store uses a different currency, SyncTec automatically converts the price using up-to-date exchange rates. Two things to know:
- Conversion is exchange-rate only, with no markup added. If you want a profit margin, set your own pricing (for example, by leaving price out of Sync Lock so you control it). See the Sync Lock guide.
- Conversion happens at sync time. If exchange rates move later, products you already synced are not re-priced automatically.
Plan limits: how many products can I sync?
Your plan sets how many products you can actively sync. You can see your usage in the sidebar as Synced Products, shown as a number out of your plan limit (for example, 25 on Free). To sync more than your plan allows, either Un-Sync products you do not need, or upgrade your plan on the Plan page.
Removing a product: what Un-Sync does and does not do
If you no longer want to track a product, click Un-Sync (or select several and use Un-Sync Selected). This is important to understand clearly:
- Un-Sync stops the syncing — SyncTec stops updating that product's stock and stops protecting it, and it frees up a slot in your plan
- Un-Sync does not delete the product from your store — the product stays in your Shopify exactly as it is; you simply take over managing it yourself. If you also want it gone from your storefront, delete it in Shopify. (If you delete a synced product in Shopify, it simply becomes unsynced and you can sync it again anytime.)
Do synced products update themselves?
Stock always stays in sync for any product you have synced. Product details like title, description, and images only follow the source store if you turn on Sync Lock for that product. Otherwise your synced copy stays as it was, and you are free to edit it. The Sync Lock guide explains how to choose what stays synced and what you can customize.
Troubleshooting
- A product will not sync, or asks for a Location Group — your store needs to be in a Location Group with your source store first. See Location Groups explained.
- A product is missing from the catalog — it may not have a SKU on the source store's side, or there may be a duplicate SKU. See Keeping your SKUs clean.
- Bulk action blocked — you can sync, un-sync, lock, or unlock at most 50 products in one bulk action; reduce your selection.
Getting help
- Email: support@synctec.io
- Contact us: use the Contact Us link in your dashboard